Privacy Policy

Last updated: 9 September 2026

Forward Impact respects your privacy and is committed to handling personal information responsibly.

Forward Impact is a sole trader business operated by Bronte May Phillips, ABN 54 479 044 349.

1. What information I collect

I may collect personal information that you provide when you:

• contact me through the website, email or phone;

• submit an enquiry or contact form;

• book a consultation or service;

• engage Forward Impact to provide services;

• make a payment; or

• otherwise communicate with me about your organisation, project or funding needs.

This information may include your name, organisation, email address, phone number, billing details and information you choose to provide about your project or funding requirements.

Please avoid sending confidential, sensitive or unnecessary personal information through the website contact form.

2. How I use your information

I use personal information to:

• respond to enquiries;

• discuss and provide requested services;

• prepare proposals, quotes and invoices;

• communicate with clients;

• deliver and improve my services;

• process payments;

• maintain business and financial records;

• manage the website and understand how visitors use it; and

• meet any legal or regulatory obligations that apply to my business.

I will not sell your personal information to third parties.

3. How information is collected

Information may be collected directly from you when you contact me, complete a form, book a service, provide information during a consultation or communicate with Forward Impact.

Some information may also be collected automatically when you use the website, such as basic technical information, browser information, device information and website usage data.

The website is hosted through Wix. Wix and other service providers used by Forward Impact may process or store information as necessary to provide their services.

4. Third-party services

Forward Impact may use third-party providers to operate the business and website, including website hosting, email, payment processing, scheduling, analytics and other business software.

These providers may store or process information in Australia or overseas, depending on the service and its infrastructure.

Where practical, I seek to use reputable service providers and take reasonable steps to protect information provided to Forward Impact.

5. How I protect your information

I take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

However, no website or electronic transmission can be guaranteed to be completely secure.

6. How long I keep information

I retain information for as long as reasonably necessary to provide services, manage the business, maintain appropriate business and financial records, resolve disputes and meet any applicable legal or accounting obligations.

When information is no longer required, I will take reasonable steps to securely delete or de-identify it where practical.

7. Accessing or correcting your information

You may contact me to request access to personal information I hold about you or to ask for information to be corrected if it is inaccurate or out of date.

I may need to verify your identity before responding to a request.

8. Privacy enquiries and complaints

If you have a question, concern or complaint about how Forward Impact has handled your personal information, please contact me first so I can try to resolve the matter.

Email: bronte.phillips2@gmail.com
Phone: 0422 062 276

I will consider and respond to privacy enquiries within a reasonable period.

9. Cookies and website analytics

The Forward Impact website may use cookies and similar technologies provided by Wix or other third-party services to operate the website, understand website usage and improve the user experience.

You can adjust cookie settings through your browser. Some website functions may not work correctly if certain cookies are disabled.

10. Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the business, website, technology or applicable requirements.

The latest version will be published on this page with the date of the most recent update.

Contact

For privacy enquiries, please contact:

Bronte May Phillips

Email: bronte@forwardimpact.com.au

Phone: 0422 062 276

PO Box 390, Mossman QLD 4873